Saturday, September 28, 2019

Artificial Intelligence

Watching that guy from China and Elon Musk talk about AI and I'm just pissed off. Consider that robots in manufacturing (AI or not) are taking a certain classification of job. Repetitive, dangerous, limited workforce. Now consider where god AI's could be located. I think customer service including sales is where it's at. The problem is that while an AI might answer the phone the rules that a CSR follows are getting more and more ridged. Gone are the days of real customer service. I say the future is bleak.

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