Skip to main content

Broadband service provider SLA bullshit

[UPDATE] This could be a duplicate post or even incomplete for that matter, however, now that Comcast is moving into my neighborhood offering more features and service levels at half the price... I'm moving to them.

My local broadband service provider continues to tell stories about service level in our community. The easiest way to determine whether or not there's truly an event happening in the community is based on the hold time with customer service or technical support.

Regardless of the circumstances customer service has the same answers. #1 our system is working flawlessly and you should be able to perform a speed test with our internal server. Of course that's crap from the get-go when 50% of the formula for determining infrastructure problems is the gateway from The service provider to the Internet as a whole. Many times I have been able to achieve optimum speed tests between my local system and the internal target server however when attempting to run the same test against the remote server it's clear that there is a bandwidth issue.

#2. Technical support also insists that in order to perform a proper speed test that one should remove the internal router and connect one's computer directly to the provided modem. Since the local broadband network is effectively UDP anyone's packets that are not protected by HT TPS are visible to all of its peers. Therefore if one of my neighbors was particularly savvy they could have access to my data. Secondly without a hardware firewall in place there is always a possibility that the local computer is not protected adequately. But I did it anyways.

The following video is a short clip demonstrating that my local MacBook Air was connected to my service providers modem. I then attempted to access the ubiquitous speedtest network. The results should be self-explanatory.

The second video demonstrates that I was able to get the optimum performance using my Wi-Fi network. Therefore the router and Wi-Fi components of my internal network are not part of the compromise.

Historically my Internet service provider has had a number of hardware system problems in the area. The first has to do with the cable system being underground. Typically when we have a seasonal change and increase in precipitation many of the network devices in our cable network malfunction or perform out of tolerance. Our local cable company simply does not put in the time to adequately maintain our network.


Popular posts from this blog

Entry level cost for CoreOS+Tectonic

CoreOS and Tectonic start their pricing at 10 servers. Managed CoreOS starts at $1000 per month for those first 10 servers and Tectonic is $5000 for the same 10 servers. Annualized that is $85K or at least one employee depending on your market. As a single employee company I'd rather hire the employee. Specially since I only have 3 servers.

The pricing is biased toward the largest servers with the largest capacities; my dual core 32GB i5 IntelNuc can never be mistaken for a 96-CPU dual or quad core DELL

If CoreOS does not figure out a different barrier of entry they are going to follow the Borland path to obscurity.

UPDATE 2017-10-30: With gratitude the CoreOS team has provided updated information on their pricing, however, I stand by my conclusion that the effective cost is lower when you deploy monster machines. The cost per node of my 1 CPU Intel NUC is the same as a 96 CPU server when you get beyond 10 nodes. I'll also reiterate that while my pricing notes are not currently…

eGalax touch on default Ubuntu 14.04.2 LTS

I have not had success with the touch drivers as yet.  The touch works and evtest also seems to report events, however, I have noticed that the button click is not working and no matter what I do xinput refuses to configure the buttons correctly.  When I downgraded to ubuntu 10.04 LTS everything sort of worked... there must have been something in the kermel as 10.04 was in the 2.6 kernel and 4.04 is in the 3.x branch.

One thing ... all of the documentation pointed to the wrong website or one in Taiwanese. I was finally able to locate the drivers again: (it would have been nice if they provided the install instructions in text rather than PDF)
Please open the document "EETI_eGTouch_Programming_Guide" under the Guide directory, and follow the Guidline to install driver.
download the appropriate versionunzip the fileread the programming manual And from that I'm distilling to the following: execute the answer all of the questio…

Prometheus vs Bosun

In conclusion... while Bosun(B) is still not the ideal monitoring system neither is Prometheus(P).


I am running Bosun in a Docker container hosted on CoreOS. Fleet service/unit files keep it running. However in once case I have experienced at least one severe crash as a result of a disk full condition. That it is implemented as part golang, java and python is an annoyance. The MIT license is about the only good thing.

I am trying to integrate Prometheus into my pipeline but losing steam fast. The Prometheus design seems to desire that you integrate your own cache inside your application and then allow the server to scrape the data, however, if the interval between scrapes is shorter than the longest transient session of your application then you need a gateway. A place to shuttle your data that will be a little more persistent.

(1) storing the data in my application might get me started more quickly
(2) getting the server to pull the data might be more secure
(3) using a push g…