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SouthWest Airlines the friendly skies

We were flying back from Seattle when a drunk passenger 2 rows behind my wife and kids went off on them as my 5 year-old was singing with her headphones on. He was sitting two rows behind her and had his headphones on. And although I was half a row ahead of her I was listening to a lecture and I could not hear her at all. In fact I could not hear him complain until it was over and he was heading back to his seat.

We lodged a complaint with the flight crew and indicated that he had alcohol; who then gave him another vodka tonic.

While the passenger might have paid for the drink it occurs to me that with random seating it is impossible to file a formal complaint because the seat number is insufficient information for anyone to do anything.

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